Frequently Asked Questions

Orders

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, we may be unable to change or cancel it.

How can I check my order status?

Once your order has shipped, we will send tracking information to the email address provided at checkout when tracking is available.

Shipping

Do you offer free shipping?

Yes.

We offer free standard shipping on eligible orders with a merchandise subtotal of $79 or more after discounts and before shipping charges and applicable taxes.

For orders below $79, applicable shipping fees will be calculated at checkout.

How long does shipping take?

Orders generally require 2–5 business days for processing before shipment.

Actual delivery times depend on your destination, shipping method, carrier, customs processing, and other circumstances.

How can I track my order?

When tracking is available, tracking information will be included in your shipping confirmation email.

My tracking information hasn't updated. What should I do?

Tracking information may take some time to update after your package is handed to the carrier.

If there has been no tracking activity for several business days, please contact support@ylirdo.com.

Products

Are your vases suitable for fresh flowers?

Many of our vases are designed to display flowers and branches.

Please check the individual product description for information about the specific product, including materials, dimensions, and intended use.

Will the product color look exactly like the photos?

We make reasonable efforts to photograph and describe our products accurately.

However, colors may appear slightly different depending on your device, monitor, lighting, and surroundings.

Are slight variations normal?

Minor variations in texture, finish, color, or appearance may occur depending on the material and manufacturing process.

Please refer to the individual product description for product-specific information.

Returns

What is your return policy?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Please contact us before returning any item.

What if my vase arrives damaged?

Please contact us as soon as reasonably possible at support@ylirdo.com.

Include your order number and clear photos of the damaged product and packaging.

Please keep the original packaging until your claim has been reviewed.

Who pays for return shipping?

For returns that are not related to a damaged, defective, or incorrect item, the customer may be responsible for return shipping costs.

Please contact us before sending anything back.

Contact

If you cannot find an answer to your question, please contact:

support@ylirdo.com